We allow returns for refund only. We do not allow exchanges. Returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at CS@medsurgexpress.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted.
Please allow up to 3-5 business days for your refund to be processed once we receive your return.
- RETURN SHIPPING. Shipping instructions will be included with your return authorization.
- ELIGIBLE ITEMS. The following items: Final Sale items, Sale Items, Nutritional Items and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at managements discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
- FORM OF PAYMENT. Refunds will be issued in the original form of payment minus shipping and handling fees. If the original form of payment is unavailable, store credit may be issued at our discretion.
- RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 25% will be assessed for all items. The restocking fee will be deducted from the refund amount.m
If you have any questions about this return policy, please contact us at CS@MedSurgeExpress.com